Return Policy

Most Friendly Returns better than your Next Door Shop

Vanprob Solutions is committed to 100% customer satisfaction. At times, we understand that you may want to Cancel or Return an Ordered Item and don't worry, we will Refund your Money.

1) Returns:

For Most Return, we just ask you to send Videos and Images of Damaged product and in some, we may ask you to return to our address. We require that you contact us within 3 days of delivery and we will work with you to quickly resolve the issue.

2) Order Refund:

a) Full Refund

i) If your order has not yet shipped, we request you to cancel order as soon as possible

ii) If your ordered item was damaged in shipping and / or if you receive wrong item

b)  Partial Refund -

i) If you are unsatisfied for any other genuine reason, you may return your purchase within 3 days of the Delivery Date - WITH ORIGINAL PACKAGING

ii) if the damage is from buyer side or damage occurs when returned to us in transit. Refund will be granted, deducting any Shipping cost, Packaging Cost etc, as applicable.

3) Any Returned product that you No longer require must be in Correct, Complete, Original Sealed, Unopened, Unused & Undamaged Condition and Undamaged Packaging.

4) Due to nature of some products, like Cleaning, Consumable etc products, they are Non - Returnable and / or Non-Refundable, same will be mentioned in Product Description.

5) We do not accept any returns after 3 days of Delivery

6) Manufacturer warrants that upon dispatch, the goods will be free from defects in material and workmanship under proper and normal use. Manufacturer further warrants that all goods and services will be produced and furnished in accordance with applicable laws and regulations.

7) Warranty is provided by Manufacturer and Vanprob Store may help you to contact Manufacturer or resolve any issue, within our capacity. Nevertheless, contacting Manufacturer directly, may yield faster outcome. Vanprob Store do not provide any warranty in any terms

8) Please note that the product is as per the standard specifications of the Manufacturer which is approved / accepted by you. We are not responsible for the quality of this product or of the end-product/ result by using this material / item

Modes of Refund

a) Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

b) Bank Transfer - If you choose this option, the amount will be credited to your Bank Account directly, conditions apply

* Bank & Gateway may levy charges for refund money received, we do not levy any charges from our side

*You need to indicate your refund preference. In any case, if any issue on Refunds, we will assist within our capacity

Once, Refund processed from our side in 3 - 4 days you will be intimated by email. But some times banks may take longer (7 - 10 days) to credit back the amount to your account.

For more information, you may also refer to our Cancellation Policy, Shipping Policies etc. If you have any queries, please contact us at Contact Form

**The above policy is comprehensive but not limited to above mentioned
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